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Let Your 'No' be 'No'

Extract: Most of us find ourselves saying 'yes' when we would really rather say 'no'. We do this because of our own needs, and in response to presuure from others - at home, socially and in the workplace. This article examines this phenomenon and gives guidance on how to improve our lives by saying 'no' when this is appropriate. How to communicate our 'no' assertively.

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