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Death of the Customer - Contact/ Service/ Call CentreExtract: Ever since management moved away from a service purpose to a cost containment purpose, contact centres have been losing credibility and slowly dying. This notwithstanding some powerful information and communication technology advances ... You do not have access to view the full article. Register Now for a once off lifetime membership - to access our eBook & eWorkBook downloads, articles, metaphors, audio feeds, newsletters, self assessment tools and more. |
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