of 1st Choice
for all business
Secrets of Top-Class Business Process Design
Extract: The alchemy of successful business process design and redesign is explained, and consists of:
· aiming for radically improved business processes that eliminate delays, errors, duplications – and are customer-facing
· putting people first
· involving those who actually do the work in the design process (using the laboratory methodology)
· using new processes and their measurement to break down inter-departmental silos
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