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Newsletter 44 Think about Life, Think about Rivers
The river is an ancient and rich metaphor for life events, processes, transitions.........
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We are excited about our Management Today Journal series of articles which begin in January. The articles cover skills for open, valuable and uplifting communication.
In order to succeed in today's diverse, turbulent, and highly connected business world, constant, fruitful communication between customers, employees, suppliers and stakeholders is an imperative.
These 'how to' articles, on sharpening communication skills include:
Questioning. Questions allow us to construct an intelligible world. "It is not the answer that enlightens but the question." says Eugane Ionesco, playwright and poet. Eliciting the knowledge and wisdom needed to make the right decisions and plans starts with asking the right questions of the right people at the right time.
Presenting. Nancy Duarte, former adviser to Al Gore believes that every single presentation is about influencing and persuading others to act. Hence: Delivering Powerful and Persuasive Business Presentations with Purpose, Passion and Panache
Listening. During negotiations, crucial conversations, meetings, coaching, and selling - the art and skill of listening becomes a strategic tool. There are a number of useful listening filters that
can be used to remarkable effect.
Harnessing the richness of diversity. Diversity is increasingly manifesting in workplaces around the world. And in many forms - culture, ethnicity, gender, age, thinking styles, personality.
Diversity can be a stumbling block or opportunity, may strangle or liberate performance, be a halo or a noose.
Choosing and crafting your stories. The case for using narrative, story, anecdote and metaphor in business is well established. But how do you choose the right story for a special moment and purpose, and then craft it for optimal impact?
Building rapport, empathy and emotional connections with staff and customers is the fuel for organisational profitability. Developments in psychology, neuro-linguistic programming, brain research and sociology are providing important clues for us in a world simultaneously connected and disconnected.
Spontaneously living the values. Communicating with trust and belief is underpinned by jointly identifying, defining the values, agreeing on associated behaviours, and measuring and appraising this organisational value set
"I am different, let this not upset you"
"The problem of how to make all the wisdoms understandable, transmissable, persuasive, enforceable - in a word, of how to make it stick - was faced and a solution found. Storytelling was the solution - storytelling is something brains do, naturally and implicitly...."
- Neuroscientist Antonio Damasio
"Focus groups and structured interviews do not work, but encouraging story telling in a work context, or through reminiscences
of past common experiences using indirect prompts and
non-directive facilitation, does".
- Dave Snowden
“Strumming my pain with his fingers
Singing my life with his words.”
- Songwriters: Gimbel, Norman; Fox, Charles
“I've looked at life from both sides now,
From win and lose, and still somehow
It's life's illusions I recall.
I really don't know life at all".
- Joni Mitchell
“Hell yeah this crazy life around me
It confuses and confounds me
But its all the life I've got
Until I die.”
- Neil Diamond
"And for those who think of putting a period to life, I try to sell a comma". "A comma?" asked Julio. "Yes, a comma. One small comma, so they can continue to write their story". August Cury. The Dreamseller
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